Professional service firms face a serious challenge. Clients increasingly need them to solve complex problems that only teams of multidisciplinary experts can tackle…
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Professional service firms face a serious challenge. Clients increasingly need them to solve complex problems that only teams of multidisciplinary experts can tackle. Yet, most firms have carved their highly specialized professionals into narrow silos, and collaborating across them is often messy, risky, and costly.
In Smart Collaboration, Dr. Heidi K. Gardner shows that firms earn higher margins, inspire greater client loyalty, attract and retain the best talent, and gain a competitive edge when specialists collaborate across boundaries. Her empirical research demonstrates clearly and convincingly that collaboration pays, for both professionals and their firms.
With case studies and real-world insights, Dr. Gardner delivers an authoritative case for the value of collaboration to today’s professionals, their firms and clients, and shows concretely how to achieve it.
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